Frequently Asked Questions

General FAQ |Bridal FAQ | Competitions & Shows FAQ | Sunless Spray Tanning FAQ| Shopping FAQ

General FAQ

Do your services come to us wherever we may be?
Yes. We provide on-location services throughout the Greater Toronto Area or anywhere in the world.

Are there any travel charges?
Our artists travel free of charge throughout the Toronto including parts of Mississauga, Pickering, Markham, Vaughan, and Richmond Hill. Travel charges apply for locations outside of the inclusive area. Click here for a listing of cites and rates. If you cannot find the city you are looking for, please email us at info@kayanabeautytrends.comParking, valet, or other fees incurred due to parking limitations will be added where applicable.

What brands of products do you use?
All makeup products are predominantly of MAC Cosmetics along with other top quality high end brands such as Laura Mercier, Urban Decay, Anastasia Beverly Hills, and NARS. All hair products are of Sebastian Professional, Joico, Redken 5th Avenue, Kenra Professional, and AG Hair brands. All spray tan products are of Norvell, ProTan, and Playboy Sun brands.

What comes standard in all of your services?
All of our services includes a brief consultation of your likes and dislikes while we discuss what suits your personal features best. All makeup artistry services are of airbrush method and false strip lashes and application are included. All hairstyling services include necessary supplies such as bobby pins and elastics, and application of clip-on hair extensions (if any) are of no additional charges. All spray tanning services are accompanied by a professional step-by-step guide on before and after care of your spray tan, and all sessions includes a convenient disposable kit containing foam feet protectors (sticky feet), wipes, hair cap, robe, and body stickers.

How far in advance should I book services for my event?
All availabilities are on a first come first serve basis. Services can be secured anywhere from 2 weeks to 2 years in advance. Please contact us for our availability on your required date(s).

Can you service a large party of people?
Yes. Whether you’re a party of one or 10 or even more, we’ve got the right amount of highly trained experts to serve you in a professional, time efficient manner.

Is there a minimum amount of people required to book for services?
No. Whether you’re a party of one or a party of 10 or even more, we’ve got the right amount of highly trained experts to serve you in a professional, time efficient manner.

How long will the makeup and hair session take on the day of my event?
It takes approximately 45 minutes per makeup or hairstyling session. Please allow a minimum of 1.5 hours should you require both services.

What are the payment options to book services?
We accept Visa, MasterCard, Certified Check/Money Order, PayPal, or Interac E-Transfer for your convenience. There is a 2.9% processing fee for all PayPal transactions.

Do the rates listed on your website include taxes?
Yes. Taxes are inclusive in all of the listed rates for our services.

What is the cancellation policy?
All deposits and payments are non-refundable. Once you have made a deposit and/or payment for services, we are committed to you as much as you are to us. No new clients are accepted as your booked date(s) and time(s) are dedicated to you.

Bridal FAQ

How far in advance should I book services for my wedding day or event?
All availabilities are on a first come first serve basis. Services can be secured anywhere from 2 weeks to 2 years in advance. Please contact us for our availability on your required date(s).

Do your services come to the location where my bridal party and I will be getting ready on the wedding day?
Yes. We provide on-location services throughout the Greater Toronto Area or anywhere in the world. Click here for a listing of cities and rates. If you cannot find the city you are looking for, please email us at info@kayanabeautytrends.com.

How long will the makeup and hair session take on the day of my wedding?
This completely depends on how many people in your bridal party requiring services. It takes approximately 45 minutes per makeup application/hairstyling and we normally have at least two team members (one makeup artist and one hair artist) tending to you and your bridal party, accommodated by additional team members depending on your bridal party size.

Are there customized bridal touchup kits I can purchase for my wedding day?
Yes. Our Wedding Day Product Bundles are exactly what you need to keep yourself looking refreshing and good as new through the entire day. The bundles are highly recommended even if you are seeing us for touch-ups before your reception, in the event of an emergency during the ceremony/reception. Shades and colors in the bundles are customized to your exact wedding look for extra convenience.

Are there any special instructions to prepare for the wedding day?
Yes. Once you have secured services for the date of your wedding day, you will be provided with a list of do’s and don’ts for your makeup and/or hair session.

Do I need to have a Bridal Trial & Consultation prior to my wedding day?
No, although it is highly recommended as it eliminates any surprises for the big day. A Bridal Trial & Consultation is essentially a preview of what you will look like on the big day. Together we bring your ideas to life, with a few adjustments to compliment and accommodate your unique features. By the end of the consultation you will have been made up the way you envision yourself to look like on the wedding day itself. This helps avoid any kind of “figuring out” of anything on the actual day of the wedding and it has proven to prevent high amounts of unnecessary stress!

How many styles/looks are included during the Bridal Trial & Consultation?
One. Prior to the consultation we will request images of ideas and styles you’re interested in and inspired by. Combining your preferences and our expertise, together we will achieve the look you’ve envisioned complimenting and accommodating your unique features.

How close to the wedding should I book a Bridal Trial & Consultation?
It is completely up to you when you’d like to have the consultation. Normally, brides will book it anywhere from 2 months to a year beforehand – this depends on whether you will have a dramatic hair style change or plan to change a few shades in complexion, but if you have a solid idea of what you want to look like on your wedding day, it’s good to get one more thing checked off the long wedding to-do list. Please contact us for our availability on your required date(s).

Where does the Bridal Trial & Consultation take place?
Wherever is most convenient for you. Our on-location services come to you wherever you may be. Click here for a listing of cities and rates. If you cannot find the city you are looking for, please email us at info@kayanabeautytrends.com.

How long is the Bridal Trial & Consultation?
A makeup or hair only consultation normally takes 1-1.5 hours. A makeup and hair consultation normally takes 1.5 to 2 hours.

Will I have the same artist(s) on my wedding day as the Bridal Trial & Consultation?
Yes. The artist(s) who worked with you during your consultation will also be your artist(s) on the day of the wedding. There may be additional artists assigned as well to accommodate depending on the size of your bridal party. Click here to meet Team Kayana.

Are there any special instructions to prepare for the Bridal Trial & Consultation?
Yes. Once you have secured services, you will be provided with a list of do’s and don’ts for our consultation together.

Competition & Shows FAQ

How far in advance should I book services for my Fitness Competition or Show?
All availabilities are on a first come first serve basis. Services can be secured anywhere from 1 week to 1 year in advance once our Fitness Event Schedule has been posted for the year. Click here for a full listing of our fitness competition and events availability or contact us for your required date(s).

Where will your services be located for a Fitness Competition or Show?
Services will always be at the closest location possible to the venue itself – this varies depending on the location of the venue itself. To find out where our services will be located for your fitness competition, please email us at info@kayanabeautytrends.com.

How long will it take for services to be done on the morning of the fitness competition or event?
It takes approximately 45 minutes per makeup or hairstyling session. It takes approximately 25 minutes per competition spray tan session. Please allow a minimum of 2 hours should you require all three services.

Are there customized fitness competition touchup kits I can purchase for my competition day?
Yes. Our Competition Day Product Bundles are exactly what you need to keep yourself looking refreshed and good as new throughout the day. The bundles are highly recommended even if you are seeing us for touchups in the afternoon, in the event of an emergency during the competition. Shades and colors in the bundles are customized to your exact competition look for extra convenience.

If I chose touchups or a second style with my fitness competition makeup and hair, when and where will it be done?
Touchups or second styles are normally done at the same location as the morning session. A specific time frame will be announced approximately 2 weeks prior to the date of the competition – you must arrive within this time frame for all touchups or second styles.

Are there any special instructions to prepare for my makeup/hair/spray tan session?
Yes. Once you have secured services for the date of your fitness competition, you will be provided with a list of do’s and don’ts for your makeup and hair session. You will also be provided with a step by step professional guide on the before and after care of your spray tan.

Sunless Spray Tanning FAQ

How long before my special occasion/event should I book a spray tanning session?
It is recommended to tan a minimum of 24-48 hours prior to the special event/occasion.

How do I prepare for my spray tanning session?
On the night before or the morning of your tanning session, shower using mild, non-moisturizing gel soap if possible. Exfoliating with products specifically designed for spray tanning is most effective. Do not apply moisturizers, lotions, makeup, or deodorants. We also offer sunless preparation exfoliating body wipes for this purpose as well.

What do I wear to my spray tanning session?
Loose fitting clothing is most appropriate for a spray tanning session. Flip flops or sandals in the warmer months are recommended rather than shoes and socks. During the session, a swimsuit or dark undergarments can be worn however disposable undergarments are available for your convenience. Tanning solution washes out of most fabrics, but some can stain such as Nylon, Lycra, Spandex, silk, and wool.

What is DHA (Dihydroxyacetone)?
DHA is the active ingredient found in all sunless tanning products. It is a simple carbohydrate that is primarily used as an ingredient in sunless tanning products. It is often derived from plant sources such as sugar beets and sugar cane, and by the fermentation of glycerin. DHA does not make your skin cells darker in pigmentation, but rather reacts with the proteins and amino acids found in the top layer of your skin to create a darkening effect or ‘sunless tan’.

How long will my spray tan last?
Just like a typical tan from the sun, a spray tan normally lasts from 4-12 days, depending on how well you maintain the tan. Moisturizing daily and using moisturizing tan extenders can result in longer lasting color for up to two weeks.

How long after tanning should I wait to enjoy a pool/spa/ocean?
We recommend avoiding these situations for the first 48 hours following your spray tan. Chlorinated pools & spas can increase the rate in which the skin exfoliates causing the tan to wear and fade rapidly.

Will a sunless tan protect me from exposure to UV sun rays?
No. It is common to get a false sense of security when you have been spray tanned. Your skin will still burn when overexposed. It is still necessary to apply SPF lotions or sprays when in the sun. Sunless tanning solutions do NOT contain any SPF.